Front Gate Ticket Staff

Position Overview

Join our Songscape family as a Front Gate Ticket Staff volunteer! You'll be one of the first friendly faces our guests encounter, ensuring a smooth and welcoming entry experience for all attendees. This role is crucial in setting the tone for everyone's festival experience.

Festival Culture & Approach

Our festival prides itself on creating a warm, inclusive environment where everyone feels welcome. As front gate staff, you embody this spirit through positive, professional interactions with every attendee. We value efficient service delivered with genuine warmth rather than rigid rule enforcement. Your friendly demeanor, attentive assistance, and natural enthusiasm help transform the entry process from a standard procedure into the first positive touchpoint of the festival experience. We uphold standards of creativity, respect, and community connection, and we seek volunteers who can balance professional conduct with authentic friendliness—ensuring safety and compliance while making guests feel genuinely welcomed from their very first interaction.

Key Responsibilities

- Scan and validate physical and digital tickets using our ticket scanning system

- Check festival-goers' identification to verify age and ticket holder information

- Issue appropriate wristbands and credentials to attendees

- Direct guests to appropriate entrance lanes and provide basic festival information

- Maintain organized queuing systems during peak entry times

- Monitor for and report any suspicious tickets or security concerns

- Assist with accessibility needs and priority entrance for guests with disabilities

- Work collaboratively with security personnel and other festival staff

Requirements

- Must be 18 years or older

- Valid government-issued photo ID

- Ability to stand for extended periods 

- Strong communication skills in English (additional languages are an asset)

- Basic smartphone/tablet proficiency for operating ticket scanning equipment

- Positive, friendly attitude and professional demeanor

- Ability to remain calm and courteous during high-volume periods

- Reliable and punctual

- Must be available for mandatory orientation and training session

Time Commitment

- Minimum two shifts during the festival 

- One mandatory training session prior to the festival

- Must arrive 15 minutes before shift start time for briefing

Benefits

- Free festival admission for all days of the event

- Festival t-shirt and volunteer credential

- Invitation to volunteer party

- Opportunity to meet new people and be part of an exciting event

- Valuable event industry experience

- Certificate of volunteer service upon request

- Complimentary refreshments during shift

Working Conditions

- Outdoor environment

- Standing for extended periods

- High-volume, fast-paced environment

Note

All volunteers must comply with local health and safety regulations as well as Songscape policies and code of conduct.