Welcome Center Staff

Position Overview

The Welcome Center serves as the first point of contact upon entrance for festival attendees, creating a welcoming atmosphere while supporting merchandise sales and providing essential festival information. Working under the supervision of the Welcome Center Supervisor, volunteers play a vital role in ensuring all guests receive excellent service and accurate information about festival activities and amenities.

Festival Culture & Approach

Our festival prides itself on creating a warm, inclusive, and joyful environment for all attendees. As a Welcome Center volunteer, you'll embody this culture through positive, friendly interactions. We value volunteers who approach their role with enthusiasm, patience, and genuine helpfulness. The atmosphere we create is relaxed and welcoming—never strict or rigid. We believe that genuine smiles and helpful attitudes create memorable experiences for our guests. Every interaction is an opportunity to enhance someone's festival experience, and we encourage creativity and personalized approaches to problem-solving. Remember, you're not just providing information—you're helping create lifelong festival memories!

Key Responsibilities

- Welcome and assist festival attendees with a positive, friendly attitude

- Process merchandise sales using the point-of-sale system, including cash and card transactions

- Provide accurate information about festival schedules, stage locations, and amenities

- Guide guests with directions to various festival areas and facilities

- Maintain organized merchandise displays and monitor inventory levels

- Assist with lost and found operations as needed

- Resolve guest inquiries and concerns professionally

- Keep the Welcome Center clean and organized throughout shifts

Requirements

- Must be 18 years or older

- Valid government-issued photo ID

- Strong communication skills in English (additional languages are an asset)

- Basic math skills for processing sales transactions

- Ability to follow written and verbal instructions

- Must attend mandatory orientation session

Preferred Qualifications

- Additional language skills

- Experience with point-of-sale systems

- Knowledge of music festivals and event operations

- Cash handling experience

- First aid certification

Time Commitment

- Minimum of two shifts during the festival 

- One mandatory orientation session before the festival

- Must arrive 15 minutes before shift start time

Benefits

- Free festival admission for all days of the event

- Festival t-shirt and volunteer credential

- Invitation to volunteer party

- Opportunity to meet new people and be part of an exciting event

- Valuable event industry experience

- Certificate of volunteer service upon request

- Complimentary refreshments during shift

Working Conditions

- Outdoor environment 

- Standing for extended periods

- High-volume, fast-paced environment during peak times

- Exposure to varying weather conditions when outside

- May involve exposure to loud music and crowded environments

- Regular interaction with large groups of people

- Shared workspace with other volunteers and staff members

Note

All volunteers must comply with local health and safety regulations as well as Songscape policies and code of conduct.